How can we help?

Find answers for Shopify installs, staff mobile/PWA, scheduling, time clock, timesheets, payroll exports, and the standalone web platform.

FAQ

Find answers to commonly asked questions about Staff Hub.

Email Support

Send us an email and we'll respond within 24 hours.

Documentation

Detailed guides for training, announcements, staff setup, scheduling, time clock, timesheets, payroll exports, and staff mobile access.

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Have a question or need help? Fill out the form and we'll get back to you.

Get in Touch

We're here to help you get the most out of Staff Hub, whether you're using the Shopify app or the standalone web platform. Include your store domain, workflow, role, device/browser, and any error message so we can investigate quickly.

Response Time

Within 24 hours (business days)

Enterprise Support

Priority support for Enterprise plans

Click the button below to send us an email. We typically respond within 24 hours on business days.

Email Us Directly

Email: [email protected]

Additional Resources

Report a Bug

Found something not working correctly? Let us know so we can fix it.

Report Bug

Feature Request

Have an idea for a new feature? We'd love to hear your suggestions.

Request Feature

Workforce Setup Help

Need help with POS time clock, schedules, timesheets, commissions, payroll exports, or staff mobile access?

Request Setup Help