How can we help?

Find answers for Shopify installs, training, announcements, onboarding, staff mobile/PWA, and the standalone web platform.

FAQ

Find answers to commonly asked questions about Staff Hub.

Email Support

Send us an email and we'll respond within two business days.

First Setup Guides

Start with one announcement or training module your team can use this week.

Contact Us

Have a question or need help? Use the contact options below and we'll get back to you.

Get in Touch

We're here to help you get the most out of Staff Hub, whether you're using the Shopify app or the standalone web platform. Email is a good place to start — no video call needed. Tell us your organization name or Shopify store domain, what you want to do, and where you got stuck. We can help with setup, inviting staff, your first update, or training.

For a technical problem, include your device/browser and the exact error. Please remove personal staff details from screenshots and never send passwords, API keys, or payment details.

Response Time

Within two business days

Enterprise Support

Priority support for Enterprise plans

Click the button below to send us an email. We respond within two business days.

Email Us Directly

Email: [email protected]

Additional Resources

Report a Bug

Found something not working correctly? Let us know so we can fix it.

Report Bug

Feature Request

Have an idea for a new feature? We'd love to hear your suggestions.

Request Feature

First Setup Help

Need help creating your first announcement, training module, returns guide, opening checklist, or onboarding workflow?

Start First Setup